ORDER PROCESSING & CANCELLATION

  • Once an order is placed, it is finalized, and products cannot be edited or changed. Requests for order cancellation will be considered but are not guaranteed. Orders are processed immediately and cannot be canceled once they have been dispatched.
  • All customers are responsible for inputting the correct information for the order’s billing and shipping address. Any requests for address or order changes will be considered but not guaranteed.
  • Customers are responsible for providing accurate billing and shipping information for their orders. Any address or order changes requested will be considered but are not guaranteed.
  • We know that your order arriving on time for your event is VITAL. You shall order with our free standard turnaround time. The total delivery time is the Processing time + Delivery Time.
  • Order processing time is 1-2 business day. If multiple items are ordered, they may arrive through multiple deliveries.
  • Once your order ships a confirmation email or text will be sent to you with detailed tracking information (It is best to include an email so that you can receive the most effective communication).
  • The estimated date for delivery of the products is set out in the Confirmation email which will be sent within 24-48 hours after you have received a confirmation of the order email.
  • If you placed and order and did not receive a confirmation number, please send an email to fmpaccessories@gmail.com for retail purchase or FMPwholesle.com for wholesale.com
  • The Orders are processed and shipped Monday through Friday (excluding holidays).
  • Every order receives a tracking number before it leaves our facility. From the time it leaves our door to the time it gets to yours; you’ll always know where your package is.
  • We cannot cancel or make any changes to your order. This includes:
  1. Billing or shipping address update
  2. Addition or removal of items
  3. Change in color/size of items
  4. Addition or removal of a discount code
  5. order cancellation request
  6. Shipping methods change
  • If you have in issue with your order, please send an email to info@fmpwholesale.comand someone will respond within 48hrs. 

 

SHIPPING RATES & DELIVERY ESTIMATES

  • Shipping charges for your order will be calculated and displayed at checkout.
  • All Standard and Priority chosen shipping options are shipped and delivered by UPS
    • UPS Ground 3-4 business days
    • USPS Priority Mail 2-3 business days
  • FMP Accessories is not responsible for unexpected delays by USPS or UPS

 

  • We are not responsible for the items you have placed in the mail. We will not cover you for loss by currier company. That is where your tracking number comes in. If your items get lost in the mail, you will need to lodge a formal investigation with currier company, for them to cover you for the loss/damages of your items. If you chose not to ship your items tracked or signed for, and your items become lost, you will not be reimbursed for your loss/damages. FMP Accessories will not pay to cover cost of postage and/or lost items in the mail. Currier company will be your main contact for loss/damages which have occurred under their services.


Customs, Duties and Taxes

FMP Accessories is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Delivery Claims: If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier, but you have not received it; you must contact UPS/USPS within 3 days to file a claim.

 

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used). Please email us at fmpaccessories@gmail.com

 

Return policy

We are always happy to process returns providing the request is genuine and for the right reason. As online sellers, we must accept returns in line with consumer legislation.

For details on our refund deadlines and policies, please refer to the information below. Please note that our policies differ between products and that payment options may vary from one Service to another. Please also note that we treat violations of our Terms and Conditions very seriously, and we have no obligation to offer refunds to users who violate these terms, even if their requests are made within the designated refund period. You must meet the following criteria for a Refund.

Defective, damaged, or incorrect items:

  • If your products are faulty when they are delivered, you may return the defective products to us. If you return the products to us, we will (at our option) repair or replace the products or provide you with a refund of the purchase price and the price of delivery.
  • If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item, as described in our Refund Procedures.
  • To return faulty products, you must contact us within 24 hours of receipt of products, and it takes 15 days to return or exchange the products
  • To inform us that you wish to return the products. We will then provide you with details of where to return the products and complete the returns process.
  • We cannot accept items back that have been opened or used unless you received the item in a damaged or defective condition.
  • Damaged or defective items returned without their original packaging will not receive a refund.

Other returns:

  • For all returns other than damaged, defective, or incorrectly shipped items (see above), you will be responsible for the shipping charges to return the item(s).

 

  • If we provide a refund, Subject to the product being unused and unworn with all the original tags intact as at the time of receiving the product. The refund for any items will be at our sole discretion and will be subject to the approval of our inspection team.
  • Once your return is received and inspected, we will email you that we have received your returned item.
    • We will also notify you of the approval or rejection of your refund.
    • If you are approved, we will notify you.
    • Shipping back the item is handled by the customer

Late or missing refunds (if applicable)

  • If you haven't received an exchange or store credit yet, first check Store credit. It may take some time before your exchange is officially posted.
  • If you've done all of this and you still have not received your exchange or store credit yet, please contact us through the contact us.

Before your parcel leaves our warehouse, it is thoroughly checked and controlled by our packing team. If you receive an item, which is damaged, please get in touch with us immediately. If your item is faulty (i.e., received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please get in touch with our Customer Care team. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a credit note if the item cannot be repaired or replaced.

Termination without refund

We reserve the right to terminate accounts without refund or prior notice if you violate our published Terms and conditions or become verbally abusive to our staff, other users of our site, or our associates. In case such a user tries to resubscribe to our site we reserve the right to terminate their account without a refund or prior notice and block his/her IP address.

Changes to this Policy

We reserve the right to alter this Policy at any time. Such alterations will be posted on our website. You can also obtain an up-to-date copy of our Policy by contacting us at through contact us form or fmpaccessories@gmail.com

This Document last updated on September 21, 2021